Shipping Policy
Order Processing Time
At Gaclav, we aim to provide a smooth and reliable shipping experience for all our customers. Our order processing time is approximately 2–5 business days after payment confirmation. During this period, we prepare, inspect, and package your order before dispatch.
Please note that processing time is separate from shipping time. Weekends, public holidays, and peak shopping periods may affect the dispatch schedule.
Shipping Carriers
Gaclav serves customers in Europe and North America and may use different shipping carriers depending on the destination and available services.
Logistics carriers include DHL, FedEx, UPS, USPS, Royal Mail, Canada Post, and DPD. The carrier used for your order may vary according to your location and shipping arrangements.
We may provide tracking information after dispatch, when available, so that you can follow your package in transit.
Estimated Delivery Time
Estimated transit times vary by destination. The following are approximate delivery times after dispatch:
- United States: 5–10 business days.
- Canada: 6–12 business days.
- United Kingdom: 5–10 business days.
- Germany and France: 5–10 business days.
- Italy and Spain: 6–12 business days.
- Other eligible European destinations: 6–15 business days.
These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to customs clearance, weather, local delivery conditions, and carrier operations. Total delivery time includes both order processing and transit.
Shipping Fees
Shipping fees depend on the total order amount and the delivery region. Costs may also vary by shipping service and package requirements.
The applicable shipping fee will be displayed at checkout before you complete your purchase. Please review the fee and delivery information carefully when placing your order.
Tracking and Delivery Issues
Once your order has been dispatched, please use the tracking information provided, if available, to check its delivery progress. Tracking updates may take some time to appear.
If your package is delayed, missing, or arrives damaged, please get in touch with our customer service team with your order number and relevant details. We will do our best to assist you.
Please ensure that your shipping address and contact information are accurate to help avoid delivery problems.
Customs and Additional Charges
International orders may be subject to customs inspections, import duties, taxes, or other charges depending on the destination country's regulations. Unless otherwise stated at checkout or required by law, these charges are not included in the shipping fee.
Customs procedures may also extend delivery times, and processing schedules are determined by the relevant authorities.
Our Commitment
At Gaclav, we are committed to providing clear shipping information, careful order processing, and helpful customer service. We appreciate your patience and understanding during unexpected delivery delays.
Thank you for choosing Gaclav for your Spring Dresses, Summer Dresses, and Winter Dresses. We sincerely appreciate your trust and look forward to providing you with a pleasant shopping experience.